Job description


Collections Specialist (0730)

Group Company:
  • MCA Sporting Goods Division

Mitsubishi Chemical America Inc. Sporting Goods Division is a wholly owned subsidiary of Mitsubishi Chemical Holdings Corporation, dedicated to designing and developing the highest performing composite products for discerning sports enthusiast everywhere. We leverage our own resources and raw materials (vertical integration), which gives us a competitive advantage. Over the years, we have been a leading supplier of premium composite golf and archery products worldwide under the Mitsubishi Chemical, Aldila, and Victory Archery brands.

Job Purpose

This is an hourly position.

The Collections Specialist position is responsible for collection calls and/or correspondence in a fast-paced goal-oriented team. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts with a focus on the Victory Archery business - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with dealers and sales.

Principal Accountabilities
  • Monitor accounts to identify outstanding debts
  • Investigate historical data for each debt or bill
  • Find and contact clients to ask about their overdue payments
  • Take actions to encourage timely debt payments
  • Process payments and refunds
  • Resolve billing and customer credit issues
  • Update account status records and collection efforts
  • Report on collection activity and accounts receivable status
  • Key contact for major account – disputes, reconciliations, payment applications
Knowledge / Skills / Experience
  • 3-5 years’ experience as a Collection Specialist or similar role
  • Knowledge of billing procedures and collection techniques
  • Familiarity with laws related to debt collection
  • Working knowledge of MS Office and databases
Key Competencies
  1. Accounting Expertise
  2. Strong attention to detail, goal oriented
  3. Excellent written and verbal communication abilities
  4. Able to prioritize and manage multiple responsibilities
  5. Commitment to excellent customer service
  6. Problem solving and critical thinking skills
  7. Strong work ethic
  8. Experience with Dynamics 365 a plus
  9. Experience with major account collections and dispute system a plus
EEO Statement

Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.
Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.

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Carlsbad, CA
1945 Kellogg Ave. , Carlsbad, CA , USA, 92008
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