Job description


Customer Service Manager (1089)

Group Company:
  • Mitsubishi Chemical ALPOLIC

Mitsubishi Chemical Alpolic employees are part of a global network of companies, all with a long history of sustained brand recognition and successful, sustained growth. Employee safety and satisfaction are among our top
priorities.  Many of our current employees began with the company and remain with the company even today.  From machine operators to customer support and sales, Mitsubishi Chemical Alpolic believes the company’s success is shared by every team member regardless of their role.

Our foundation is based on the Japanese word “KAITEKI,” which, in its original concept, means moving forward in the sustainable development of society, people and the planet.  Simply put, we care about our people, our products and our customers.

  • Do you possess 4-year College Degree, Business, Management?
  • Do you have Minimum of 7 years of experience in Customer Service and Sales?


If so, nice to meet you! Mitsubishi Chemical Group is seeking to join a Customer Service Manager team committed to excellence, continuous improvement and driving sustainable business results in Chesapeake, VA.   The Customer Service Manager is responsible for coordinating the needs and requirements of the Sales team while overseeing a staff of customer service representatives to ensure timely and appropriate customer support is being provided. This support includes but is not limited to quotes, order entry, color match requests, product and production responses, and warranty requests. The manager also ensures that the customer service team is supporting the sales team with any customer order information. This role also includes coordinating of sales requests with production planning to optimize production, inventories, and meet customer expectations.  Come be a part of this dynamic team!!


Who Are We...

Mitsubishi Chemical Group is the 5th largest chemical company in the world, is the world leader in the manufacture and supply of acrylic monomer, serving a broad base of downstream applications ranging from architectural and automotive coatings to acrylic sheet applications, to specialty moldings that serve a variety of industries such as electronics and health care.  Mitsubishi Chemical Group is the only producer that owns and operates all three technical routes to acrylic monomer to accommodate C2, C3, and C4 based feedstocks. Our talented people are the energy and driving force behind a dynamic business that supplies a range of growing sectors and geographic markets in EAME, The Americas and Asia.


What You Will Do...
  • Manage Customer Service department
  • Liaison for Customer Service, Sales, and Production teams
  • Manage inventory produced locally and imported by the Company
  • Order entry
  • Manage export orders
  • Set orders for shipping
  • Provide, process, and review internal and external customer quotes
  • Liaise with regional sales managers as well as contracted independent sales representatives
  • Resolve billing issues, warranty questions and problems
  • Supply general information from cold website and phone inquiries
  • Coordinate the Sales department’s needs and requirements regarding pricing, shipping, inventory, production, and custom jobs
  • Coordinate special requests regarding shipping, color match, warranty periods, and quality complaints with the appropriate departments





What You Will Have...
  • 4-year College Degree, Business, Management preferred. Equivalent experience will be considered
  • Seven years of experience in Customer Service and Sales
  • Prior management experience desired
  • Thorough knowledge of customer service principles and practices
  • Thorough knowledge of customer service software, databases, and CRM tools
  • Extensive knowledge of SAP
  • Manage import/ export processes
  • Working knowledge of inventory process


What You Will Get…

What You Will Get…

  • Competitive compensation package
  • Medical, Dental, Vision, Life, AD&D, Short-Term and Long-Term Disability Insurance
  • Vacation, Paid Sick Days, Paid Holidays
  • Tuition Reimbursement
  • 401(k) with a generous match and much more!


We are not accepting unsolicited resumes from 3rd party recruitment agencies, therefore we will not a pay a fee for resumes submitted.


Pay Transparency (complete highlighted sections)

The salary range for this position is $72,960 - $109,440. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

EEO Statement

Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.
Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.

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Chesapeake, VA
401 Volvo Parkway, Chesapeake, VA, USA, 23320
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