Job description


Customer Service Representative (1295)

Group Company:
  • Mitsubishi Chemical ALPOLIC

Mitsubishi Chemical Alpolic employees are part of a global network of companies, all with a long history of sustained brand recognition and successful, sustained growth. Employee safety and satisfaction are among our top
priorities.  Many of our current employees began with the company and remain with the company even today.  From machine operators to customer support and sales, Mitsubishi Chemical Alpolic believes the company’s success is shared by every team member regardless of their role.

Our foundation is based on the Japanese word “KAITEKI,” which, in its original concept, means moving forward in the sustainable development of society, people and the planet.  Simply put, we care about our people, our products and our customers.

  • Do you possess a bachelor’s degree or associate degree?
  • Do you have experience 3-5 years’ experience in inside sales, customer service?


If so, nice to meet you! Mitsubishi Chemical America, Inc., ALPOLIC Division is looking for a Customer Service Representative.  The Customer Service Representative engages with customers to provide product information, ensure customer satisfaction, and resolve customer conflicts. The CSR works closely with all departments from outside Sales teams, production, and shipping to ensure a next level customer experience.  Come be a part of this dynamic team!!

Who Are We...

Mitsubishi Chemical Group is the 5th largest chemical company in the world, is the world leader in the manufacture and supply of acrylic monomer, serving a broad base of downstream applications ranging from architectural and automotive coatings to acrylic sheet applications, to specialty moldings that serve a variety of industries such as electronics and health care.  Mitsubishi Chemical Group is the only producer that owns and operates all three technical routes to acrylic monomer to accommodate C2, C3, and C4 based feedstocks. Our talented people are the energy and driving force behind a dynamic business that supplies a range of growing sectors and geographic markets in EAME, The Americas and Asia.

What You Will Do...
  • Create solid customer relationships and satisfaction through effective and timely resolution of a variety of customer issues.
  • Receive phone calls and handle questions and inquiries with speed and professionalism.
  • Escalate issues to appropriate department or personnel as needed.
  • Interact with customers to provide timely and accurate information about products, order status, inventory, shipping, and production.
  • Receive, process, and verify the accuracy of orders by entering data into SAP system.
  • Identify trends in customer satisfaction or dissatisfaction and report them to management.
  • Partner with Regional Sales Managers (RSMs) to support customer needs and meet and exceed customer service expectations.
  • Provide support and planning for sales functions.
  • Respond timely and accurately to inquiries of price, availability, stock replenishment, order fulfillment, etc. during initial call/emails. Quote system pricing or use limited pricing guidelines provided by management.  Engage Tech Service, Operations, and Logistics if/when the inquiries warrant.
  • Reporting and data collection
  • Other duties as assigned by department manager.
What You Will Have...
  • Bachelor’s degree or associate degree preferred
  • 3-5 years’ experience in inside sales, customer service and/or a related manufacturing
  • SAP or similar Oracle, IBM, Microsoft, Salesforce knowledge is preferred.
  • PC literacy is required (Microsoft office suite)
  • High level attention to detail
  • Strong interpersonal and communication skills
  • Ability to prioritize, manage, and complete multiple tasks simultaneously - both for immediate resolution and long-term projects.
  • Ability to maintain calm and to control or calm customers during high stress or high complaint situations
  • Ability to change priorities quickly and calmly while continuing with standard daily activities
  • Ability to work independently as well as with team members and without direct supervision.
  • Must be able and willing to work overtime and be flexible with hours where required.
  • Customer focused.
  • Team Player
  • Analytical thinker
  • Self-motivated
  • Conflict management
  • Organized
  • Decision maker under pressure
  • Ability to work independently.
What You Will Get...
  • Competitive compensation package
  • Medical, Dental, Vision, Life, AD&D, Short-Term and Long-Term Disability Insurance
  • Vacation, Paid Sick Days, Paid Holidays
  • Tuition Reimbursement
  • 401(k) with a generous match and much more!


We are not accepting unsolicited resumes from 3rd party recruitment agencies, therefore we will not a pay a fee for resumes submitted.


Pay Transparency (complete highlighted sections)

The salary range for this position is $59,322 - $88,932. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

EEO Statement

Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.
Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.

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Chesapeake, VA
401 Volvo Parkway, Chesapeake, VA, USA, 23320
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