Job description

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Customer Service Representative (0596)

  • Title:
    Customer Service Representative
  • Group Company:
  • Location:
    Jeffersonville, IN
Group Company:
  • Mytex Polymers

Founded in 1987, MYTEX Polymers compounds high-performance engineered polyolefin materials for a wide variety of applications. As a custom compounder, MYTEX Polymers utilizes only the most advanced equipment, processes and people to create products to meet demanding specifications. We develop, test and manufacture polymer solutions that are used in everything from automotive parts (both exterior and interior) to household appliances; from recreational vehicles and industrial equipment to specialty packaging.

With the acquisition of Comusa in 2018, MYTEX Polymers became the global manufacturer of FUNCSTER™ pultruded, long glass reinforced injection molding grade Polypropylene. FUNCSTER™ LFGPP has long been known for its high quality and glass dispersion, making it ideal for usage in structural applications, either under the hood or when used in conjunction with other material such as PP.​​

Leveraging resources, technology and innovation, Mytex Polymers US Corp and Comusa, Inc. merged in 2018. The expanded product offering gives customers a one-stop shop for polyolefins as well as unprecedented services. As a wholly owned subsidiary of Mitsubishi Chemical Company, we have something most of our competitors can only dream of – access to the expertise, research & development support and resources of one of the world’s largest and most successful chemical companies. With a strong record of proven performance, our company sets the standard for quality, innovation, consistency and cost-efficiency.​

Job Purpose

The Customer Service Representative is responsible for receiving and processing customer orders within the SAP system.

Principal Accountabilities
  • Receive & process customer orders and stock transfers within SAP.
  • Provide assistance to customers for order changes and/or material issues.
  • Run open order report and select lots for outside terminals/warehouses.
  • Input Information in SAP to create shipping documents for offsite box shipments.
  • Monitor emails sent to customer service and route to proper internal contact.
  • Assist with internal questions about shipments and customers.
  • Assist with positing shipments in SAP.
  • Track and communicate carrier or material delays to customers.
  • Process ROMPP’s for assigned Sales Managers.
  •    Provide back-up support to Sr. Customer Service Rep and Executive Asst.
  • Responsible for e-filing all customer orders.
  • Support NAFTA, gathering information from vendors and preparing for appropriate customers at the beginning of the new year.
  • Create RMA's.
  • Maintain a helpful and friendly working relationship with fellow employees.
  • Provide customer service and documentation support for Mytex locations outside of Jeffersonville.
  • Comply with all applicable customer, safety, ISO/IATF 16949 QMS, and ISO14001 EMS    
  • Perform any other duties as assigned.
Knowledge / Skills / Experience
  • Education: High School Diploma
  • Experience: 3 - 5 years’ experience in Customer Service
  • Experience using SAP
  • Strong multi-tasking and phone skills
  • Strong Organizational, Verbal and Written skills
  • Experience with Microsoft Word and Excel
  • Ability to self-manage deadlines
EEO Statement

Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.
Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.


 
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Location
Jeffersonville, IN
1403 Port Road , Jeffersonville, IN, USA, 47130
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