Job description


IT/ICT Support Specialist (0811)

Group Company:
  • Mitsubishi Chemical Advanced Materials

Mitsubishi Chemical Advanced Materials is a leading global manufacturer of high-performance thermoplastic materials in the form of semi-finished products and finished parts. The company has locations in 20 countries and more than 2,800 employees. Its specialty engineering thermoplastics and composites are superior in performance to metals and other materials and are used in a wide range of applications, primarily in the capital goods industry. The company is continuously developing new areas of applications in close cooperation with industry leaders in a broad variety of customer markets. The Mitsubishi Chemical Advanced Materials Group is well prepared to further expand its market leadership position.

Supporting the vision of our holding company, Mitsubishi Chemical Holdings Corporation (MCHC), Mitsubishi Chemical Advanced Materials is committed to the realization of KAITEKI, “a sustainable condition which is comfortable for people, society and the Earth”. To realize this vision, the MCHC Group engages in corporate activities that provide products, technologies and services based on the comprehensive capabilities of the Group in the Performance Products Domain, Industrial Materials Domain and Health Care Domain, with chemistry as the basis of our activities. We jointly express and promote our commitment under the corporate brand THE KAITEKI COMPANY.


  • Want to work for a global leader in the design, development and manufacture acrylic products that is continuously innovating?
  • Do you have a professional degree in Computer Science or the equivalent experience in coursework and in the field?
  • Are you passionate about keeping the ICT infrastructure performance, efficiency, and security at a high level?

If so, nice to meet you! Mitsubishi Chemical Advanced Materials Division is seeking a IT/ICT Support Specialist based in Mesa, AZ to join a team committed to excellence, continuous improvement and driving sustainable business results. The mission of this individual is to keep the existing ICT infrastructure performance, efficiency, and security at a high level. You will face the internal users and solve their ICT problems via the Service Desk, participate in local and global ICT meeting and projects, and be responsible for some specifically assigned ICT infrastructure areas. Come be a part of this dynamic team!!

Who Are We...
MCAM is a manufacturing services company.  We service markets including aerospace, medical, semiconductor and other markets.  Our capabilities include carbon fiber processing, compounding, molding, extrusion, machining, fabrication, assembly, and inspection.  We provide material solutions, engineering support, stock shapes, near net shapes, precision components, and assemblies.

What You Will Do...

  • Act as an MCAM Service Desk 1st and 2nd line support.
  • Troubleshoot ICT problems, diagnose and solve hardware/software faults in your responsible area in a reasonable time frame.
  • Provide relevant documentation for Service Desk.
  • Participate and support in local and global ICT projects.
  • Participate in rollouts of hard/software - new installations – networking topics.
  • Install operating system and application software for system setup and customize as required
  • Configure hardware, software, and networking to provide for efficient and effective network performance and data security
  • Enter users and their network privileges onto the network and provides ongoing user support
  • Keep abreast of latest developments in computer network technology by reading technical manuals, technical literature, attending workshops, seminars and training classes
  • Train users in application software and hardware usage; develop and program applications software; install and maintain network hardware and stand-alone microcomputer software and hardware; install and maintain communications links to mainframe computers; direct support staff responsible for user support, hardware installation, data entry and other support functions
  • Performs other duties as assigned.

What You Will Have...

  • Professional degree in Computer Science or the equivalent experience in coursework and in the field.
  • Foundational to intermediate level of expertise.
  • General view on ICT
  • Excellent problem solving/troubleshooting skills
  • Possess a team player mindset
  • Willingness to travel
  • Working knowledge of Microsoft Desktop Operating systems and end user products
  • Good knowledge of Microsoft Server operating systems
  • Working Knowledge of TCP/IP and networking concepts
  • Working Knowledge of Virtualized environments

What You Will Get…

  • Competitive compensation package
  • Medical, Dental, Vision, Life, AD&D, Short-Term and Long-Term Disability Insurance
  • Vacation, Paid Sick Days, Paid Holidays
  • Tuition Reimbursement
  • 401(k) with a generous match and much more!


We are not accepting unsolicited resumes from 3rd party recruitment agencies, therefore we will not a pay a fee for resumes submitted.

EEO Statement

Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.
Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.

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