Job description

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Sales Administrator (0986)

Group Company:
  • Mitsubishi Chemical Carbon Fiber & Composites

Mitsubishi Chemical Carbon Fiber and Composites (MCCFC) is composed of several companies, but at its core there are two. In April 2013, two California Companies, Grafil, a carbon fiber manufacturer in Sacramento and Newport Adhesives and Composites, a prepreg manufacturer in Irvine, were merged to create Mitsubishi Rayon Carbon Fiber and Composites (MRCFAC); then in 2017, we re-branded to MCCFC. Since our merge, we have made multiple acquisitions within the United States. In addition to these acquisitions, we have continued to improve and expand our current facility’s capabilities. We are a company with a dedicated focus on responsiveness, quality, and customer support, we are working hard to match the growing global and domestic demand for these advanced materials.

 

Job Purpose

SUMMARY OF POSITION: Responsible for liaising with Sales Director, field sales personnel, customers, warehouse department and plant production units to ensure efficient order processing. Responsible for processing customer orders in the company order entry system, from order entry through shipment/invoicing. Responsible for all general administrative tasks in the Customer Service/Sales department, including, but not limited to, data entry, filing, typing, correspondence, quotations, and report preparation. Responsible for both domestic and export shipments. These duties may be amended at any time by management to reflect changing business conditions and requirements at MCCFC.

Principal Accountabilities

CUSTOMER SERVICE

  • Operation of sales order entry systems.
  • Processing all data related to customer orders, including, but not limited to, the following: order entry, change orders, creating order files, creating Certificates of Conformity, shipping orders/updating inventory database, creating and distributing invoices, and filing the completed order.
  • Liaise with Sales Director, field sales personnel, overseas offices, warehouse staff, Production Planner, and other departments concerning orders and areas of concerns with customers.
  • Assist customers with questions on orders and shipments, including tracing shipments and providing tracking information, preparing quotations as directed by Sales Director and field sales personnel, and handling customers’ problems, complaints, returns, and inquiries.
  • Advise customers and sales personnel of delays/problems.
  • Arrange air/ocean shipments for exports and prepare export documentation.
  • Understand how to use U.S Export Regulations and the regulatory requirements for exporting carbon fiber.

INVENTORY CONTROL

  • Enter inventory receipts of Pyrofil carbon fiber for drop shipment.
  • Issue precursor, shipment of carbon fiber, and inventory adjustments, as needed.
  • Perform inventory analysis at month end, and make necessary adjustments

ISO

  • Maintain relevant ISO documents and logs. Process Document Change Orders.

OTHER

  • Complete clerical projects for Customer Service and Sales, as required.
  • Participate when needed in the planning and organization of sales meeting and trade shows.
  • Responsible for maintaining the confidentiality of company proprietary information.
  • Exhibit exemplary conduct at all times in dealing with other MCCFC employees, and any outside contacts. Contribute to a healthy, positive, and safe environment. Promote self as a team member.
  • May be assigned, and be expected to perform to acceptable standards, any other relevant duties as required by management.
Knowledge / Skills / Experience

Education:  High school diploma or GED required, A.S or B.S degree preferred

Experience:  2+ years of  administrative office experience. Some experience in customer service, accounting, inventory control, and import/export procedures required.

 

EEO Statement

Mitsubishi Chemical Corporation values diversity in the workplace, is committed to a policy of equal employment opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law.
Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition.


 
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Location
Sacramento, CA
5900 88th Street, Sacramento, CA, USA , 95828
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